maestro 2 - spine weights

[soulboy]

I was away last week and when I got back, it had arrived.

Many thanks for sorting it out. It's appreciated.

[timbaxmeyer]

Ian,

The spine weight will be mailed out today.

Best regards
Tim

[soulboy]

Well I sent the email and got a response saying that the spine weights would be posted on 30th May - but not received anything as yet.

I sent another follow up email this week, but had no reply to that either.

[soulboy]

Easy mistake to make.
I have just sent another email with tghe title

'Spine weights for Maestro 2'

Thankyou again

[admin]

aaaaahhhhhh, sorry

Alex is absolutely right

[Alex]

no, this adress wasn't correct.

The correct adress is service@invento-hq.com

Cheers
Alex

[admin]

yes, this address is correct.

when did you send it? (date and time)
please let me know the subject of you mail also.

much easier it would be when you forward a full copy of your mail directly to my mail address.

thanks

[soulboy]

Thanks for the reply.
I have had a look in my sent items, and just want to check the email address.
I sent it to

service@invento.com

Is this the correct address?

thanks

[admin]

Hi,

it seems, that there is no mail from you in our system.

Please send my a copy of your mail and I will make sure that your issue will be solved asap.

[admin]

Hi Soulboy,

Alex is on vacation until Thursday. I will check why you didn't get an answer and update you shortly.

[soulboy]

Hi,

yes of course, we can help.
Please send a mail to service at Invento.com within your postadress.

Best Regards

Alex

I sent the emails as suggested, and included a link to this post, but not heard anything.
Didn't even get a response, so no idea if anyone has even read it.

[soulboy]

Thanks Alex.

Very much appreciated

[Alex]

Hi,

yes of course, we can help.
Please send a mail to service at Invento.com within your postadress.

Best Regards

Alex

[soulboy]

I just took delivery of a maestro 2 and must admit, that after a single flight I really like the kite.

My only problem was that I fitted the extra spinee weight, but must have put the velcro back too tight.
After a miss timed trick, the kite did a nose-dive, the velcro came undone and the weights flew into the long grass, never to be seen again.

is there any way to get replacements?

thanks